Returns

Our online store accepts returns for a refund (full price merchandise only), or exchange for a different product. If you would like to return your item/s to our online store please reply to your confirmation email or forward your tax invoice to customer service or contact showroom@rachaelruddick.com.

Please note during a sale period we do not offer returns for an exchange online.

 

To return full priced items our customer service team will respond to you within 24 hours and provide you with a return authority number.

You have 14 days from the date of receipt to return the goods. 

Our Customer Service team are available to take your call from Monday to Friday on +612 9363 1544  ( Sydney ) or +1 212 219 8316 ( New York )  or email customer service showroom@rachaelruddick.com

 

Returning an International Delivery

Our online store accepts returns for a refund, (full price merchandise only). If you would like to return your item/s to our online store please reply to your confirmation email or forward your tax invoice to customer service.

Please note during an Sale or sale period we do not offer returns for an exchange online.

To return full priced items our customer service team will respond to you within 24 hours and provide you with a return authority number.


You have 14 days from the date of receipt to return the goods. Rachael Ruddick cannot guarantee availability of exchanged sizes after this period. 

 
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